If you are have troubles with login and receiving a "Password wrong" message even after resetting the password, follow the below steps:
- Verify Internet Connectivity:
- Confirm that the server where the OC Reporter is installed has outbound internet access. Connectivity is crucial for proper login functionality and certificate validation.
- Confirm SSL Certificate Settings:
- If you are using Let's Encrypt or another SSL certificate provider, ensure that your service is excluded from any root Certificate Authority (CA) checks if necessary. This exclusion can help resolve connectivity issues related to SSL certificate validation.
- Consult with Your Networking Team:
- Ensure your central OC Reporter server can communicate outbound to the internet. The following URLs must be accessible:
- *.octopus.cloud (HTTPs)
- *.octopuscloud.ch (HTTPs)
- *.digicert.com (HTTP/HTTPs) for CRL/CRT file downloads (required for automatic OC SPLA product updates and certificate verification on downloaded files).
- Ensure your central OC Reporter server can communicate outbound to the internet. The following URLs must be accessible:
The above URLs are mandatory for proper product functionality. If access to any of these URLs is blocked, login will not be possible.